Banking domain × AI product

Product Manager
building AI into banking and payments.

15+ years inside European banks' payment systems, now shipping AI products across payments, Open Banking, and Open Finance, with live consoles, B2B APIs, and a GenAI categorizer.

Product Manager, Service Operations (PSD2 / Open Banking) · Munich
6
shipped AI/payments builds
15+ years
in Banking IT, top-tier EU banks
600
licensed third-party providers across 9 markets, ~37M API calls a month
Selected work

Products I've built and shipped

Live demo

Digital Euro: PSP Operations Console

A bank/PSP-side React console for folding the Digital Euro into an existing payment estate: holding-limit & waterfall engine, ISO 20022 settlement over DESP/TARGET, compliance, and a phased roadmap.

React 18ISO 2002278 testsClaude Code
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Live demo

Cadence: AI Lending Decision Engine

A lender/TPP console that turns a borrower's Open Banking account data into an explainable, auditable lending decision. A GenAI categoriser feeds a deterministic affordability engine (German Haushaltsrechnung / Kreditwürdigkeitsprüfung), with multibank aggregation, a credit-bureau knock-out rule, and a GDPR Art. 22 human-review path. Thesis: account access is a commodity; the categorisation and decisioning layer is the work.

Next.js 16Open Finance / FIDAHaushaltsrechnungClaude Code
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Live demo

Open Finance Data: B2B use-case suite

An illustrative Mastercard Open Finance Data prototype: 11 B2B use cases (account verification, income & affordability, spending insights, MCC normalisation) on a synthetic-bank foundation, each a headless API plus a demo console.

Open FinanceMCC normalisationPython APIClaude Code
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GenAI categorizer

Multi-Bank Open Banking TPP

A multi-bank PSD2 aggregator connected end to end to 4 European banks over Berlin Group. A three-tier GenAI categorizer cut unclassified transactions ~80% on an evaluation harness, with an override layer that fixed a real LLM bias bug.

Python / FlaskNextGenPSD2Local LLMClaude Code
Live demo

Agentic Commerce: Payment-Authority Gate

An AI shopping agent that discovers products, then passes a payment-authority gate to check out: an Ed25519 agent identity, a scoped single-use issuer-signed mandate (Mastercard Verifiable-Intent style), and Open Banking settlement after one human SCA, with every agent call RFC 9421 signed.

Agentic commerceEd25519 / RFC 9421Open BankingClaude Code
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Live demo

Open Banking Payment Agent

An agent that initiates account-to-account payments on the TrueLayer sandbox. It checks that the payee name really owns the account before any money is sent, and stops for human approval when something looks wrong. The LLM advises at the edges and never makes the payment decision. A LangGraph state machine with interrupt-based human-in-the-loop, an external checkpointer so a paused run survives a stateless runtime, and a versioned evaluation suite that asserts the path a run took.

LangGraphHuman-in-the-loopEvalsClaude Code
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Writing & interviews

The Digital Euro, read from the bank side

Experience

Top-tier European banks, 2010–present

Sep 2019 – present · Munich
Product Manager, Service Operations (PSD2 / Open Banking)
UniCredit
  • Own Open Banking service operations across 9 EU markets: 600 licensed third-party providers, ~37M API calls a month.
  • Accountable for the PSD2 availability and performance statistics UniCredit publishes quarterly for 10 legal entities. They keep all 9 markets exempt from building a contingency interface.
  • Built the Splunk-based Open Banking monitoring framework across those markets. Regulatory incidents went from 6 in 2021 to 0 after it went live in 2022.
  • Cut run cost in 2 consecutive group cost programmes while API traffic more than doubled.
  • Rewrote the change-introduction procedure after a provider-facing change: changes that affect providers now get 3 months' notice.
  • Provide the IT-side input to the PSD3 and PSR feasibility work, and support national-bank Open Banking audits from the IT side with evidence and draft answers.
  • Automated my own ticket triage with Copilot: 34% faster.
2016 – 2019 · Poland
Senior IT Service Manager · Service Transition Manager
Nordea Bank
  • Drove a Time & Material to Managed Services switch and, after recovering the post-cutover breaches, delivered the regulatory-reporting artefacts 36% faster.
  • Built the Nordea Service Transition Framework (adopted org-wide); ran 5 large transitions end-to-end.
2014 – 2016 · Gdańsk
Service Delivery Lead (deployed to GE Capital / Bank BPH)
Attra Infotech (customer: GE Capital)
  • Built a 24×7 onsite support operation from zero for the Postilion® card switch, around an 8+ member multicultural team on the client's site, covering monitoring, health checks, batch runs and major incidents against a two-hour resolution target.
  • Ran the operation on Postilion®, which carried about 800,000 payment authorizations a month; absorbed FICO® Falcon® into the same function when it was added to the contract.
2010 – 2014 · Bangalore
Senior Software Engineer, then project lead on scheme-compliance releases
Attra Infotech (customer: GE Capital Australia & New Zealand)
  • Delivered Mastercard & Visa scheme-compliance releases on VisionPLUS® against fixed scheme deadlines, covering impact analysis, specification, build, test, UAT and go-live on the z/OS mainframe. The changes covered clearing formats and ISO 8583 messages across authorization, settlement and interchange.
  • Cut the QA batch cycle from 8 hours to 4–5 by getting artificial job dependencies and recurring environment faults fixed permanently, recovering the testing time the fixed deadlines depended on.
Skills

Where domain, AI, and delivery meet

AI

AI & technical

GenAI feature design · LangGraph agents · Langfuse tracing & evaluations · local LLMs (Ollama, Qwen) · structured output · React / Python / Flask · SQL · mainframe background.

€

Payments & Open Banking

PSD2 (bank- & TPP-side) · PSD3 & PSR · Berlin Group / NextGenPSD2 · ISO 20022 · Verification of Payee · OAuth2 · mTLS · consent & SCA · card-scheme compliance · Digital Euro.

⚙

Operations & governance

ITIL · SLA/KPI frameworks · vendor sourcing · cost control · service transition · EU AI Act · DORA · Splunk (SPL) · ServiceNow · JIRA.

AI For Everyone, DeepLearning.AI ITIL® V3 Expert PMP® Certified SAFe® Scrum Master B.E. Electronics & Communication German, telc B1

Contact

Munich, Germany. Writing on Open Banking, payments infrastructure, the Digital Euro and AI in regulated operations.

Ajay Krishna
Product Manager, Service Operations (PSD2 / Open Banking) · UniCredit
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